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RETURNS PROCESS
We do our best to make the returns process simple for our customers but we can only accept product purchased directly from our website or through our Technical Service Department via the phone. If you purchased your product from another retailer, please refer to their return policy. If you are a direct Mr. Heater Retailer/Trading Partner, please click here for the correct Return Policy.
Contact Us
via the form below, chat
email or phone
Print Your RMA
Include a copy of the RMA
in your return
Prepare Package
Include the RMA number
in the return address
Ship it to Mr. Heater
via the carrier
of your choice
IMPORTANT: You must call for a Returns Authorization number BEFORE returning product. Denying your shipment may result in delays of up to 60 days for any refunds (or warranty exchanges).
BEGIN YOUR RETURN
FREQUENTLY ASKED QUESTIONS
What can I return?
Due to safety standards and other regulations, product that has contained fuel such as propane or natural gas cannot be shipped. We can only accept returns on new and unused product purchased from the Mr. Heater website and within 60 days of delivery. If you purchased your item from a retailer, please consult their return policy.
Returns with product totaling $10.00 USD or less (after discounts) may not be returned for credit. We know this sounds harsh but the lowest shipping cost we have encountered with our company discount is $7.00 which means you would receive a $3.00 credit overall.
When will I get my refund?
As a manufacturer the processing time may be longer than that of a standard retailer. We aim to complete a return within 14 days of receipt of product, however during our busy season this time may extend to 60 days but we will do our best to process it sooner.
Does Mr. Heater offer replacements or exchanges?
There is the possibility of a warranty exchange. This would need to be processed through the Technical Service Department where they will walk you through some troubleshooting and verify if your issue qualifies for another unit or service part.
If your heater is not functioning as expected, please visit the product pages where instruction manuals and product information resides for each unit. Or you may contact our Technical Service Department via the chat feature, or the form or phone numbers on the Contact Us page.
For our full Return Policy and the detailed Returns Process, please click here. For our full Warranty Policy, click here.
Thank you.
