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CONTACT US
Thank you for your interest in Enerco Group Inc.
The following contact information is provided for consumers and businesses who have questions regarding the company and its products. By selecting the appropriate contact information below, you will ensure your inquiry will be answered in an expedient manner.
BUSINESS HOURS
SPECIAL HOURS: The office will close at 2:00 pm EST Friday, December 13th. We will resume normal business hours on Saturday, December 14th at 9:00 am EST. Thank you.
All calls placed before end of business day will be answered by our team. We stay on the line after hours until all calls are resolved.
Monday - Thursday 8:00 am - 6:00 pm EST
Friday 8:00 am - 5:00 pm EST
Saturday 9:00 am - 2:00 pm
We are closed for standard United States holidays. Phones can turn off as early as 3:00 pm EST the business day prior to the holiday. All calls in the queue will be answered. Then the office reopens the next business day after the closure at 8:00 am EST. If it is during seasonal hours, then, unless listed below, phones will be monitored on Saturdays.
2024
Monday, January 1st - The New Year
CONSUMER CONTACTS:
For inquiries regarding, Mr. Heater, Cleveland Iron Works, Sunrite, and BaseCamp products, please call:
Phone 1-800-251-0001 (USA & Canada)
Fax 800-321-0552 or 216-916-3012
TO ORDER SERVICE PARTS ONLY - IN CANADA:
For Canadian customers only - If you know which part number(s) to order, please visit LionCove Canada to place your order.
If you need technical support or help with obtaining a part number, you need to first contact Mr. Heater / HeatStar at the numbers above.
ATTENTION BUDDY CUSTOMERS
There have been a few model changes this year to our Buddy line of heaters.
MH18B Big Buddy: Due to recent governmental changes to import tariffs, Mr. Heater has removed the fan on some models of the Mr. Heater Big Buddy (MH18B). We apologize for the inconvenience and confusion this has caused some customers.
MH9BX Portable Buddy: Mr. Heater has improved the performance of the tip-over safety switch inside your heater. You can now hear the operation of the tip-switch when the unit is shaken, bounced or tipped upside down. Do not worry, this is only your tip-switch operating as it’s designed.
If you have any additional questions concerning these changes, please contact us via phone or the form below. We are happy to help!
