We use cookies to make your experience better. To comply with the new e-Privacy directive, we need to ask for your consent to set the cookies. Learn more.
WELCOME TO MR. HEATER SUPPORT
Our team prides itself on finding you a solution. Below are all the ways you can contact us and how to access the resources we’ve tried to provide on the site.
CONSUMER CONTACTS:
For inquiries regarding, Mr. Heater, Cleveland Iron Works, Sunrite, and BaseCamp products, please call:
Phone 1-800-251-0001 (USA & Canada)
Fax 800-321-0552 or 216-916-3012
BUSINESS HOURS
SPECIAL HOURS: The office will close at 2:00 pm EST Friday, December 13th. We will resume normal business hours on Saturday, December 14th at 9:00 am EST. Thank you.
All calls placed before end of business day will be answered by our team. We stay on the line after hours until all calls are resolved.
Monday - Thursday 8:00 am - 6:00 pm EST
Friday 8:00 am - 5:00 pm EST
Saturday 9:00 am - 2:00 pm
We are closed for standard United States holidays. Phones can turn off as early as 3:00 pm EST the business day prior to the holiday. All calls in the queue will be answered. Then the office reopens the next business day after the closure at 8:00 am EST. If it is during seasonal hours, then, unless listed below, phones will be monitored on Saturdays.
2024
Monday, January 1st - The New Year
Email us! We’d love to hear from you. Our Technical and Customer Service team tries to respond to all inquiries within one business day. Click here to fill-out the Contact Us form and submit an inquiry.
Call us! Our in-house teams are ready and waiting for you. During the cold season, we also increase our business hours to make sure we can talk to everyone who calls that day. Watch this page for update hours.
Looking for Frequently Asked Questions? Instructional videos? Manuals? Accessory options? Check out Mr. Heater University! All the product information you could want organized by product family.
We’re always happy to walk you through troubleshooting your product. But some people feel more comfortable with service in person. Click here to find a service center near you. Please call beforehand to make sure they can handle your request!
Looking for local product? Click here to find a retailer near you. Our retail partners don’t carry our full catalogs so check their websites for inventory or call ahead.
Wondering how close your order is? With only a few pieces of information you can access your tracking information. Make sure you have your order number handy! Click here.
Want to order from your home? We’re all about comfort for our customers! Click here for a list of our online retail partners.
Just purchased a Mr. Heater product? Thank you for joining our family of customers! Please click here to register your warranty so we may better serve you.
We understand sometimes you need to return your product. Rather than wait on the phone, please submit your requests through the form on this page. We will do all we can to make this process simple and quick for you.
TO ORDER SERVICE PARTS ONLY - IN CANADA:
For Canadian customers only - If you know which part number(s) to order, please visit LionCove Canada to place your order.
If you need technical support or help with obtaining a part number, you need to first contact Mr. Heater / HeatStar at the numbers above.
