Tank Tops

The Original Tank Top heater family is assembled in Cleveland, Ohio. Available from 15,000 BTU to 45,000 BTU, these heaters are suitable for a wide range of outdoor activities. They mount directly to various propane tanks from the 1 lb. disposable to 20 lb tanks. These heaters are constructed with high quality chrome and stainless steel components to bring you reliable heat on the go. Most feature an adjustable high-medium-low regulator and include a stabilizing base for the tanks. Its higher grade mesh brings you longer lasting durability, while its standard safety shut-off switch and tip switch brings you peace of mind.

TANK TOP FAQs

I can't get my burner to light.

You have multiple options for contacting us. Our standard business hours are from 8:00 AM EST to 5:00 PM EST Monday - Friday; however we do have extended hours during select months due to call volume. Please see the Contact Us page which lists the current office hours and details any notifications for planned closures due to holidays.

Contact Method

Usual Respond Time

How To

Emails are typically responded to within 24 hours of submission.

Under the Support menu, there is a link to the Contact Us page. Fill-out the required fields in the form and an email will be sent to the Technical Service group.

Chat feature

If a Technician is online, response times are typically within a few minutes of your inquiry. If there are no available technicians, an email will be sent to our system and a Technician will respond within 1 business day of your inquiry.

The chat feature is available on any page. Click the pop-up at the bottom of the page, fill-out the required fields, and click send. The more detailed your message, the better the Technician who receives your question may resolve your issue. It is recommended to include a model number, part number, and/or serial number when available.

Calling Technical Service

Response times vary by season. In the winter, hold times may be extensive, however we have a call back feature that guarantees a call back on the same day and keeps you in the order you called in so it is like being on hold without actually having to be on the phone.

Call 1(800) 251-0001 and follow the prompts for Technical Service.

To leave a call back number, press 1 and follow the prompts to enter the number you would like to be called back on. It does not have to be the number from which you dialed. A technician will call you as soon as your turn is reached in the system. If you do not answer when the Technician calls, they will try to leave a voicemail but you will have to call back.

Scheduling a Call Back

There is no standard response time. If you are unable to call in or our phones are closed for the evening, you can utilize this feature to have a call back during the optimal timeframe for your schedule.

Located on the home page. Click on the “Click here” button. Enter the phone number at which you would like to be called back and select a timeframe. Then click submit. If you do not answer when the Technician calls, they will try to leave a voicemail but you will have to schedule a new time slot.

My burner will not stay lit after I release the safety control valve.

Disconnect Tip switch wires and connect the wires together with a paper clip or jumper wire. If the heater works, change the Tip Switch, If not, change the Thermocouple.

There is a blue flame at the top of my heater.

Clean unit per instructions. Check for spiders and dust in back plenum tube. The screen may also have a burned out section and need to be replaced.

My heater makes a pop sound and a roar and rear starts glowing red.

Puff of wind, or dirt or spider in riser on back just above safety control valve, called BACK FLASH. Solution: Block from direct wind flow. Clean out riser tube with pipe cleaner and low pressure air or screen defective. If the above doesn't work, replace burner assembly.

My heater makes a high-pitched sound.

This will go away once heater has warmed up.

My heater will light but as soon as I release the valve button it shuts off. Why?

When the heaters leave the factor they have a glue that helps the connection on the Tip-Over switch stay firm but that can still come loose. Take pliers and squeeze the connections tight. Try starting the heater again. If the problem still occurs then contact Technical Support and we will help with final troubleshooting.