Pellet Stoves
Wood Stoves
Pellet Stove Maintenance Instructions
For a cleaning and maintenance schedule, please download the manual below.
24HRS OF
OPERATION
OPERATION
Regular
Empty ash pan and clear ash from windows and gaskets. Remove firepot and clear holes. Vacuum cavity beneath firepot.
100HRS OF
OPERATION
OPERATION
Weekly
Allow hopper to empty and check for excess dust buildup. If buildup, empty hopper, vacuum, and jog the auger. Inspect the auger for damage.
125HRS OF
OPERATION
OPERATION
Bi-Weekly
Check vent structure and termination cap outside. Ensure piping is tight and cap is free of debris.
150HRS OF
OPERATION
OPERATION
Monthly
Use a wire brush to clear exhaust ports at the top of the fire chamber.
Pellet Stove Troubleshooting
Find solutions to common issues and get your stove back to peak performance.
For a complete description of pellet stove error codes, please download the pellet stove manual below.
Still Need Help?Contact our support team
1-800-251-0001
Heater does not turn on
Cause
Power switch is turned off
Solution
- Turn on power switch
Cause
Power cord is disconnected
Solution
- Press the power cord tightly into the stove
- Ensure the wall socket is delivering 120 volts
- Ensure the wall socket is delivering 120 volts
Cause
A fuse is blown
Solution
- Turn on power switch
Blower does not turn on during pre-light and lighting cycle
Cause
This is normal
Solution
- There is no problem. The blower does not turn on until the run mode
Blower does not turn on during run mode
Cause
Motherboard is disconnected
Solution
- Unplug the stove
- Check the wires connected to the motherboard
- Check the wires connected to the motherboard
Auger is not filling the firepot with pellets
Cause
No fuel in the hopper
Solution
- Add fuel to the hopper
Cause
Auger is blocked, jammed, or disconnected
Solution
- Use the jog auger function to move forward and backwards for 30 sec. Refer to the operations section in the manual
- If your auger only moves in one direction, hold the opposite direction for 30 sec
- Check that the screw fastening the auger to the motor is secure
- Call customer support
- If your auger only moves in one direction, hold the opposite direction for 30 sec
- Check that the screw fastening the auger to the motor is secure
- Call customer support
Too much fuel in the firepot. Fuel cannot be completely burned
Cause
Poor maintenance
Solution
- Refer to the maintenance section in the manual
Glass is blacked over within 1 hour
Cause
Door gasket or ash drawer
Solution
- Ensure the door is closed and check the ash drawer
- Call customer support
- Call customer support