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FAQ's
Question:
The pilot will not light.

Answer:
Check propane supply tank and connection to the tank to be sure it is tight. If it is a new propane tank or just a refilled tank, it may have air in the top of the tank that needs to be bled off by propane supplier. The pilot tube may also be blocked by dirt, dust, or insects. Clean thoroughly.

Question:
The unit will not stay lit after lighting pilot and I followed the lighting instructions.

Answer:
The pilot light may need to be adjusted for the proper length. The adjustment screw is located on the control valve. Follow the manual for correct length.

Question:
After lighting the pilot, which is blue and the correct length, and holding the safety control valve in for 30 seconds the flame goes out when I release the safety control valve.

Answer:
Check to be sure the connection from the thermocouple to the safety control valve is tight. If pilot still goes out you may have to replace the thermocouple or the control valve or the regulator.

Question:
The flame is mostly yellow and the heater is smoking.

Answer:
The burner has many holes that can get dirty or clough up. Clean them and check the supply tubes for any obstruction.
F.A.Q.'s
General
Big Buddy
Big Maxx
Convection Heaters
Forced Air Kerosene Heaters
Forced Air Propane Heaters
Garage / Shop Heaters
Patio Heaters
Portable Buddy
Radiant Portable Heater (Model MH35LP)
Radiant Portable Heater (Model MH125LP)
Tube Heaters